← Blackout AI

Support

Stuck, spotted a bug, or got an idea for a new tool? We’re happy to help — every message is read by a real person.

In an emergency, don’t use this form. Call 999 or 112 (or your local emergency number). This form is for app support only and isn’t monitored around the clock.

Get in touch

Send us a message and we’ll get back to you as soon as we can.

If it’s a bug, it helps to include your iPhone model, iOS version, which AI model you’re using and what you were doing. Please don’t include anything sensitive. We only use your email to reply.

Frequently asked questions

What is Blackout AI?

Blackout AI is an offline survival and emergency assistant for iPhone. It combines an AI assistant that runs on your phone, a toolkit that turns your iPhone’s sensors into practical tools (compass, level, torch, SOS, barometer and more), an offline library of survival guides, and a Supplies checklist to help you prepare — all of which keep working with no internet or mobile signal.

When can I get it?

Blackout AI is coming soon to the App Store. It isn’t available to download just yet — this page will be updated when it is.

Does it really work with no signal?

Yes. Once it’s set up, the AI assistant, toolkit, library and supplies checklist all work in Airplane Mode. The only things that need a connection are things you choose to do: downloading an AI model, opening a shop link, sending feedback, or (if you turn it on) sending anonymous usage statistics.

How does the AI work offline?

On iPhones that support Apple Intelligence, Blackout AI can use Apple’s built-in on-device model. You can also download an open model such as Qwen3 from Hugging Face. It’s downloaded once over Wi-Fi and then runs entirely on your iPhone — your questions are never sent to a server.

Which iPhones does it work on?

Blackout AI is an iPhone app. The toolkit and library work on any supported iPhone. Apple’s on-device model needs an iPhone with Apple Intelligence turned on, and the downloadable models need enough free storage and memory — the app shows which models suit your phone before you download.

Do I need an account?

No. There’s no sign-up, no login and no Blackout AI account. Your chats, notes, waypoints and checklist are stored on your iPhone.

Is my data private?

Yes. Your conversations, location, camera and sensor readings are processed on your iPhone and never sent to us. There are no ads and no tracking. You can opt in to anonymous usage statistics to help improve the app — it’s off unless you turn it on, and it never includes what you type or where you are.

How do the Supplies links work?

The Supplies tab has a preparedness checklist. Some items link to Amazon UK so you can buy them if you want to. These are affiliate links: if you buy something, we may earn a small commission at no extra cost to you. Once you leave the app, Amazon’s own privacy policy and cookies apply.

Can I rely on it in an emergency?

Use it as a helpful aid, not your only plan. Blackout AI can’t call for help, and AI answers can be wrong. In an emergency, call 999 or 112 (or your local emergency number). Don’t rely on it for medical decisions — always follow advice from the emergency services and qualified professionals.

How much battery does it use?

The toolkit and library are light on battery. Running an AI model is more demanding, so in a long outage it’s worth keeping questions short and carrying a power bank. The Battery tool helps you keep an eye on what’s left.

A model download failed or is stuck — what should I do?

Model downloads are large, so connect to Wi-Fi, keep Blackout AI open and make sure you have enough free storage (the app shows the size before you start). If it fails, try again — the download resumes where it can. You can delete a downloaded model at any time to free up space.

The compass looks wrong — what should I check?

Move away from metal objects, magnets and car dashboards, then move your iPhone in a slow figure-of-eight to recalibrate. Make sure Blackout AI has Location permission in the iOS Settings app, as true north needs your position.

A tool says it isn’t available on my iPhone

Some tools need hardware that not every iPhone has — for example, the barometer or the torch. Blackout AI checks what your phone supports and hides or explains anything it can’t do.

How do I turn anonymous statistics on or off?

Open Settings in Blackout AI and use the “Share anonymous usage statistics” switch. It’s off unless you turn it on. See the privacy policy for exactly what’s included.

Emergency help

Blackout AI is a preparedness aid, not an emergency service. If you or someone else is in danger, call 999 or 112. In the UK, for urgent medical help that isn’t an emergency, call NHS 111. If you can’t speak, you can register for emergency SMS by texting “register” to 999 in advance.